Claims Center

We are committed to our policyholders. Southern Trust prides itself in timely and fair claim settlements. All claims are given the personal service they deserve by our staff or professional claim representatives.

How To File A Claim

Do you already have an existing claim? Please call Southern Trust directly at 1-800-476-5566. You can report a claim 24 hours a day, 7 days a week at (844) 812-2660. You may also contact your local Southern Trust agent.

Claims Office

Southern Trust Insurance Company

P.O. Box 250

Macon, Georgia 31202

Phone: (478) 474-0555

Fax: (478) 238-8021


24 Hours Claims Reporting

(844) 812-2660

Claims Reporting

The number for our dedicated line is (844) 812-2660. If you already have an existing claim, please call us directly at 1-800-476-5566.

Claims Tips

If served with a lawsuit or other legal papers regarding your Southern Trust policy, contact Southern Trust claims office immediately and deliver the legal papers to the Southern Trust Office.

Automobile Accident

Render aid to anyone injured.

Call the police.

Discuss accidents only with the police, Southern Trust agent, or claim representative.

Don't admit fault or make any statements.

Get names of all parties and witnesses involved.

Dwelling Loss

Take reasonable precaution to protect property from damage before an impending peril (i.e. tornado, hurricane) and minimize further damage after loss occurs by covering an open roof, etc.

Don't dispose of property damaged until Southern Trust claim representative approves.

Take photos of damage if possible.

Report your claim promptly by calling our 24 hour dedicated line or your local Southern Trust agent.