We are committed to our policyholders. Southern Trust prides itself in timely and fair claim settlements. All claims are given the personal service they deserve by our staff or professional claim representatives.

Claims Office

Southern Trust Insurance Company
P.O. Box 250
Macon, Georgia 31202

Phone: (478) 474-0555
Fax: (478) 757-0906
Email: claims@stins.com

24 Hours Claim Reporting : 1-844-812-2660

Claim Reporting

  • To report a claim, you may contact us on our dedicated line to report a claim - 24 hours a day, 7 days a week. The number for our dedicated line is 844-812-2660. You may still contact us at 800-476-5566 to report a claim.
  • All workers compensation claims are reported directly to Southern Trust claims office by the employer as soon as employer has notice.

Claims Tips

Automobile Accident

  • Render aid to anyone injured.
  • Call police.
  • Discuss accident only with police, Southern Trust agent or claim representative.
  • Don't admit fault.
  • Get names of all parties and witnesses.
  • Call your Southern Trust agent or Southern Trust Claims Office.

Dwelling Loss

  • Take reasonable precaution to protect property from damage before an impending peril (i.e.. tornado, hurricane) and minimize further damage after loss occurs by covering an open roof, etc.
  • Don't dispose of property damaged until Southern Trust claim representative approves.
  • Take photo of damage if possible.
  • Report promptly to your local Southern Trust agent.

Legal Matters

If served with a lawsuit or other legal papers arising from an auto accident or other occurrence covered by a Southern Trust policy, contact Southern Trust claims office immediately.

Contact Info

Toll Free: 800-476-5566
Phone: 478-474-0555

5444 Riverside Dr, P.O. Box 250
Macon, Ga 31202-0250