If you’re involved in a car accident, our main goal is to get you back on the road as soon as possible.
Call emergency services immediately if the automobile accident is serious. If no emergency is present, follow the steps below to help us ensure your claim is handled quickly and efficiently.
Understanding The Auto Claims Process
|We will call you right away
|We will call you within 24 business hours of submitting your claim. We will ask you about the details of your loss and explain your policy coverage and the claims process, including options for obtaining an estimate for the damage to your vehicle.
|If your vehicle is repairable
|After you select a repair shop, we will guide you through each step of the repair process and work with you to resolve your claim quickly and fairly.
|If your vehicle is a total loss
We will determine the Actual Cash Value (ACV) of your vehicle. ACV is the market value of the vehicle considering factors like age, mileage,options, prior damage and any improvements or refurbishments. It is not based on how much you owe on the vehicle.
We will advise you of your settlement value and provide you with the necessary paperwork and forms needed for completion.
Once we receive the completed forms, we will advise you of the payments to be made.
Additional ResourceAuto Claims Checklist
How to Report A Claim?
There are several options to report a claim with Southern Trust.
You can report it online or contact your local agent or call us.