If you have a property loss, our main goal is to get things back to normal as soon as possible.

First, if it is an emergency situation, call emergency services immediately. If no emergency is present, follow the steps below to help us ensure your claim is handled quickly and efficiently.

Understanding The Property Claims Process

We will call you right awayWe will call you within 24 business hours of submitting your claim. We will ask you about the details of your loss and explain your policy coverage and the claims process, including options for obtaining an estimate for the damage to your vehicle.
Assessing your damageWe will guide you through each step and work with you to resolve your claim quickly and fairly.
Estimate and paymentWe will review any estimate you provide us or we will prepare an itemized estimate of all covered damages using current pricing, and we will review the estimate with you and issue payment.

Additional Resource

Property Claims Checklist

How to Report A Claim?

There are several options to report a claim with Southern Trust.

You can report it online or contact your local agent or call us.